Keeping you connected and protected with integrated monitoring solutions
An alarm is only effective if someone responds.
At Mitie Fire & Security, our 24/7 Alarm Receiving Centre (ARC) provides reliable, compliant alarm monitoring services that ensure every signal is received, assessed and acted upon.
Proven experience. National capability.
We provide alarm monitoring services across commercial buildings, healthcare facilities, education environments, public sector estates, industrial sites and residential developments.
24/7, 365
around-the-clock protection
7,600+
Customers across the UK
800+
Dedicated specialists
Our 24/7 Alarm Receiving Centre (ARC) provides you with a range of protective services to keep you fully covered.
We pride ourselves on adapting and catering to your needs and requirements, to offer you a true one of a kind service. We are wholly flexible – as long as it meets with the high standards and regulations, we will work with you to best suit your needs.
Alarm Monitoring
Continuous monitoring of alarm systems to ensure signals are received, verified and escalated appropriately.
CCTV Monitoring
Monitoring of CCTV systems to verify activations and support accurate incident response across your estate.
Asset Tracking
Tracking and monitoring of assets to improve visibility, control and operational security across locations.
Technical Support Desk
Dedicated Technical Support Desk delivering responsive, knowledgeable assistance for monitored and installed systems across the UK.
Staff safety monitoring
Mitie Fire & Security delivers intelligent staff safety monitoring solutions that safeguard your workforce 24/7, 365 days a year.
What is an Alarm Receiving Centre (ARC)?
Rapid response. Clear escalation. Full audit trail.
An Alarm Receiving Centre is a secure, certified facility that receives and manages alarm signals from monitored systems, ensuring appropriate action is taken when an alarm activates.
- Receive the signal instantly
- Verify the activation
- Follow agreed response protocols
- Contact keyholders or emergency services where required
- Log and document every event
Ensure every alarm is answered
Detection is only the first step.
With Mitie Fire & Security monitoring solutions, every signal is received, assessed and acted upon.
Integrated monitoring solutions
Monitoring doesn’t operate in isolation.
Mitie Fire & Security delivers integrated monitoring solutions that connect with your wider fire and security infrastructure, including:
- Fire detection systems
- Intruder alarms
- Access control systems
- CCTV networks
- Remote diagnostics and system health monitoring
We tailor response protocols to your risk profile and operational requirements.
Certified and compliant monitoring services
Monitoring is life safety critical. It must meet strict regulatory and industry standards.
Mitie Fire & Security’s ARC operates in alignment with recognised accreditation and certification frameworks, including:
- NSI Gold (or equivalent) approval
- BS EN 50518 compliant ARC standards
- BS 5979 (or current UK monitoring standards)
- UK police and emergency service response requirements
FAQs: Monitoring Solutions
ARC monitoring includes the receipt, verification and escalation of alarm signals from fire alarms, intruder alarms, CCTV systems and other monitored alarm systems.
Yes. Mitie Fire & Security provides 24/7 alarm monitoring, 365 days a year, ensuring continuous protection regardless of time or occupancy.
An Alarm Receiving Centre should operate in line with recognised standards such as BS EN 50518, NSI approval and relevant UK monitoring regulations to ensure resilience and operational integrity.
When a monitored alarm activates, the signal is received by the ARC, assessed by trained operators and escalated in line with pre-agreed response protocols – which may include contacting keyholders or emergency services.
Yes. Monitoring solutions can integrate with fire detection, intruder alarms, CCTV, access control and other security systems to provide a connected, centralised approach.