- Trusted by over 7,600+ customers
CCTV monitoring designed for real-time surveillance, verified response and controlled escalation
Mitie Fire & Security delivers professional CCTV monitoring services through accredited Alarm Receiving Centres (ARCs), providing 24/7 oversight for commercial environments across the UK.
24/7 surveillance
Continuous or event-driven monitoring by trained operators ensuring real-time visibility and response.
Verified response
Visual verification reduces false alarms and ensures appropriate action is taken quickly.
Accredited monitoring
Services delivered through ARCs compliant with BS 5979, EN 50518 and third-party certification standards.
Integrated security systems
CCTV monitoring connected with alarms, access control and wider security infrastructure for coordinated response.
Cameras only protect you if someone is watching
CCTV monitoring connects your surveillance system to a staffed monitoring centre, turning recorded footage into active protection.
Instead of reviewing incidents after they occur, trained operators observe live or event-triggered video feeds and respond immediately when suspicious activity is detected.
Mitie Fire & Security delivers CCTV monitoring solutions that ensure every event is assessed, verified and escalated without delay — providing real-time protection across your site or estate.
- Priority connections to emergency services
- NSI Gold Cat II accredited
Our CCTV Monitoring Services
Mitie delivers structured CCTV monitoring designed to provide visibility, verification and controlled escalation.
- Live CCTV Monitoring
Continuous observation of camera feeds by trained operators to identify and respond to suspicious activity in real time.
- Event-Driven Monitoring
Monitoring triggered by motion detection or video analytics, ensuring efficient and targeted response.
- Alarm-Linked CCTV Monitoring
Integration with intruder or panic alarms to provide visual verification when alerts are triggered.
- Remote Site Monitoring
Monitoring solutions for vacant, high-risk or remote sites to ensure continuous protection.
What is CCTV monitoring?
CCTV monitoring is the process of observing surveillance systems remotely through a staffed monitoring centre.
- Video signals are transmitted to the monitoring centre
- Operators assess footage in real time
- Suspicious activity is verified visually
- Escalation procedures are initiated where required
- Incidents are logged and managed through to resolution
Cameras that don’t just record, they respond
Mitie Fire & Security delivers professional CCTV monitoring services designed to provide continuous oversight, verified escalation and stronger protection across commercial environments.
Supporting high-risk and vacant environments
CCTV monitoring is particularly effective where sites are unoccupied or exposed to higher risk.
- vacant properties
- construction sites
- warehouses
- retail parks
- industrial estates
Out-of-hours monitoring ensures threats are identified and addressed before they escalate.
Integration and system resilience
CCTV monitoring works best as part of a connected security strategy.
Systems can integrate with intruder alarms, panic alarms and access control platforms, providing centralised oversight and coordinated response.
Secure IP connectivity and resilient communication infrastructure ensure signals are transmitted without interruption.
Proven experience. National capability.
We deliver CCTV monitoring solutions across commercial, industrial and public sector environments.
24/7, 365
around-the-clock protection
7,600+
Customers across the UK
800+
Dedicated specialists
FAQ: CCTV Monitoring
Is CCTV monitoring the same as recording footage?
No. Standard CCTV records footage for later review. CCTV monitoring involves live or event-triggered observation and active escalation when incidents occur.
Do monitoring centres operate 24/7?
Yes. Accredited CCTV monitoring centres operate 24 hours a day, 365 days a year.
Can CCTV monitoring reduce false alarms?
Yes. Operators verify activity visually before escalating, helping to reduce unnecessary call-outs and improve response accuracy.
Can CCTV monitoring integrate with alarm systems?
Yes. CCTV monitoring can link to intruder alarms, panic alarms and access control systems to provide coordinated security response.