- Trusted by over 7,600+ customers
Alarm monitoring designed for immediate response, controlled escalation and compliance
At Mitie Fire & Security, we deliver resilient, compliant alarm monitoring services that ensure every signal is received, assessed and escalated — protecting your premises day and night.
Accredited ARC
Monitoring delivered through certified ARCs operating to BS 5979, BS EN 50518 and NSI Gold standards.
Immediate response
Every alarm signal is received, assessed and escalated in line with pre-agreed response procedures, 24/7.
Secure dual-path signalling
Resilient signalling using dual-path communication ensures alarm transmission is maintained even if one route fails.
Compliance alignment
Monitoring services designed to meet British Standards, police URN requirements and insurer expectations.
An alarm activation is only the starting point.
What happens next determines the outcome.
From intruder alarm verification and police escalation to immediate fire alarm response, our monitoring services are designed to protect people, property and operational continuity.
Every activation is assessed by trained operators, managed in line with agreed procedures and fully documented to support compliance and audit requirements.
- Priority connections to emergency services
- NSI Gold Cat II accredited
Our Alarm Monitoring Services
Mitie Fire & Security delivers structured alarm monitoring across intruder, fire and personal safety systems, ensuring every activation is handled with speed, accuracy and control.
Intruder Alarm Monitoring
Accredited intruder alarm monitoring delivering verified response, police escalation and compliance with URN and grading requirements.
Fire Alarm Monitoring
Immediate life safety escalation with alarm signals transmitted directly to an accredited ARC and emergency services contacted without delay.
Staff Safety Monitoring
Monitoring of personal safety, panic and duress alarms to ensure immediate escalation and protection for staff and lone workers.
What is alarm monitoring?
Alarm monitoring links your intruder or fire alarm system to an accredited Alarm Receiving Centre (ARC) via secure signalling pathways.
- Signal transmitted instantly to the ARC via secure signalling
- Activation assessed by trained operators
- Response escalated in line with pre-agreed procedures
- Local alarm converted into a structured, accountable response
When every second matters, response must be certain
Mitie Fire & Security delivers technically compliant, resilient alarm monitoring services designed to ensure every signal is received, assessed and escalated without hesitation.
Dual-path signalling for resilience
Reliable signal transmission is essential.
Monitored alarm systems use dual-path signalling technologies combining IP / broadband and 4G / mobile networks.
Graded signalling configurations such as DP2, DP3 or DP4 ensure that if one communication pathway fails, the secondary path maintains transmission to the ARC.
Redundancy reduces vulnerability and ensures alarm signals are always delivered when required.
Structured escalation procedures
Every monitored alarm system operates under documented response instructions agreed with you.
These procedures define how each activation is handled, including keyholder contact hierarchy, verification methods, emergency service criteria and out-of-hours escalation.
This ensures consistent, controlled handling of every alarm activation and provides a clear audit trail for compliance and accountability.
Why alarm monitoring matters
An alarm that activates is only the beginning.
Without monitoring
- Signals may go unanswered
- Response can be delayed
- Incidents may escalate unnecessarily
- Compliance and audit trails may be compromised
Proven experience. National capability.
We deliver intruder alarm monitoring services across commercial, industrial and public sector environments.
24/7, 365
around-the-clock protection
7,600+
Customers across the UK
800+
Dedicated specialists
FAQ: Alarm Monitoring
What standards should an Alarm Receiving Centre meet?
An accredited ARC should comply with BS 5979 or EN 50518 standards and operate with third-party certification such as NSI approval.
What is a URN in alarm monitoring?
A Unique Reference Number (URN) is issued by the police to eligible monitored intruder alarm systems. It enables police response when alarm activation criteria are met.
What is dual-path signalling?
Dual-path signalling uses two independent communication routes – typically IP and mobile – to ensure alarm signals continue transmitting even if one path fails.
Is fire alarm monitoring different from intruder alarm monitoring?
Yes. Fire alarm monitoring focuses on immediate life safety escalation, while intruder alarm monitoring may require verification procedures before police response.
Do insurers require alarm monitoring services?
In many cases, yes. Insurers may require monitored alarm systems that meet grading and signalling standards to maintain coverage and eligibility for police response.